Refund policy

Thank you for your purchase! We strive to provide high-quality products and a positive shopping experience. Please review our refund policy below:

1. Damaged Items:
   If your item arrives damaged despite our careful packaging, please notify us within [7 days] of receiving your order. To initiate a claim, provide the following:

   • A clear photo of the damaged item.
   • A photo of the original packaging.
     Based on the evidence provided, we will offer a replacement, store credit, or refund at our discretion.

2. Fragility Acknowledgment:
   By purchasing, you acknowledge that chalk products are inherently fragile and may experience minor chips or breaks in transit. Refunds or replacements will not be issued for minor imperfections.

3. Change of Mind:
   Due to the custom and delicate nature of our products, we cannot accept returns or issue refunds for items purchased due to a change of mind.

4. Refund Processing:
   Refunds will be processed back to your original payment method within [7-10 business days] of approval. Shipping fees are non-refundable.

5. Contact Us:
   For any questions or to initiate a refund or replacement, please contact us at crunchyasmr84@gmail.com.